AI Solutions
Voice AI agents
We build AI voice agents that answer and make phone calls: booking appointments, qualifying leads, answering common questions and handing over to a person when needed. They speak naturally, follow your scripts and rules, and log every call.
AI voice agent
On a callInbound call
Answered by AI · English
Is this for you?
You’ll get value from this if…
- Calls go unanswered after hours or at busy times
- Staff spend the day on repetitive calls with the same questions
- Leads wait too long for a first call back
- You serve customers in more than one language
Benefits
What changes for your business
Every call answered
Day or night, busy or quiet, callers get a response.
Staff freed from routine calls
People handle the conversations that need a person.
Faster follow-up
Leads are called back and qualified while they are still interested.
What you get
What we deliver
Voice agent
A phone agent with a natural voice, trained on your scripts, FAQs and rules.
System integration
Connected to your calendar, CRM or booking system so calls lead to real actions.
Human handover
Clear rules for when the call goes to a person, with the context passed on.
Call logs and transcripts
Every call recorded, transcribed and summarised for review.
How it works
From first call to running in production
- 01
Script
Map the calls to handle, what the agent may say and when it hands over.
- 02
Build
Set up voice, telephony and integrations.
- 03
Test
Run realistic calls, including difficult ones, before going live.
- 04
Launch
Start with part of your call volume and expand as quality is proven.
Example applications
What this looks like in practice
Typical applications of this service. Illustrative, not client case studies.
- 01After-hours receptionist that books appointments
- 02Outbound calls to qualify or remind leads
- 03First-line support that answers common questions
- 04Multilingual inbound lines
Shipped work
Where we've built this
Technology
Tools we work with
- Speech-to-text
- Text-to-speech
- ElevenLabs
- LLMs
- Telephony APIs
- CRM & calendar integrations
Why Bitfumes
Built by engineers who ship
Senior team, no hand-offs
The engineers on your first call are the ones who build your product.
10+ years of engineering leadership
Led by Sarthak Shrivastava, Docker Captain, AWS Certified Solutions Architect, AWS Certified Developer.
We teach this for a living
156K+ developers learn from our founder on YouTube, and 100K+ on Udemy.
Production, not prototypes
Tests, monitoring and handover are part of every build, not extras.
How to start
From first conversation to production
- 1
Talk to us
Tell us the problem. We come back with a straight view on whether it is worth building.
Get in touch - 2
Build
A senior team embeds with yours and ships in short cycles, with a demo every week.
- 3
Run and improve
We hand over cleanly, or stay on to monitor, support and extend what we built.
FAQs
Common questions
What is a voice AI agent?
Software that holds a spoken phone conversation using speech recognition, a language model and a synthetic voice, so it can answer questions and take actions during the call.
Can callers tell they are talking to AI?
Modern voices sound natural, but we recommend the agent says it is an AI assistant, and many regions require disclosure.
What happens if the agent can't help?
It transfers the call or books a callback with a person, passing on what the caller has already said.
Can it work with our existing phone number?
Usually, yes. Calls can be forwarded or routed to the agent from your current number or phone system.
Can it speak more than one language?
Yes. We choose speech models that handle the languages your callers use.
Insights
Related reading
Next step
Want this built into your business, not just explained?
Tell us the problem and we'll come back within one business day with a straight view on whether AI is worth it for you, and what it would take to build.
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